What counts as a packaging artwork?
Each finished product and size combination counts separately. One product in 50ml and 200ml sizes is two artworks. We agree the full artwork list before work begins.
Is this a completely new brand?
The packages include a review of your existing brand, with refinements agreed where they would help. If your identity already works, we build on it. A new name, full identity from scratch or more extensive work is scoped as a bespoke project.
What does Shopify work include?
Brand to Shopify includes up to 20 products, with their size and colour variations included. Packaging artwork limits are separate. We agree functionality and setup upfront, with no page-count cap. Custom development, complex integrations and historical customer or order migration are scoped separately. You supply product information, photography and approved copy.
Does launch support include advertising?
The listed launch graphics and emails designed and built in your email platform, ready to send, are included. Advertising spend, ongoing campaign management and ongoing email management are excluded.
What else should we allow for?
Printing, photography, Shopify subscriptions, paid themes and apps are separate unless included in your proposal. You supply and approve product, ingredient, allergen, nutrition and compliance copy.
Can you support us afterwards?
Yes. One month after handover, covering the pages, products and designs delivered in your package. New work is separate; we can discuss a growth retainer on a call.
What do we receive at handover?
Once the project is finalised and all payments are settled, we package your final artwork and editable project files for you to keep, plus full ownership and access to your Shopify store where included.
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